Non personalised gifts may be returned for a refund or replacement- initial postage fee (if posted for free) may be deducted from refund. Additional postage costs shall apply in the case of a replacement.

Please note that our return policy does not apply to items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during the order process.

Should you wish to return a non personalised item, please contact us on sales@astarcreation.com for a unique returns reference number and applicable postal address

Refunds usually take up to 2-3 working days once received and checked by us

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sales@astarcreation.com